The Tech Line, by Joanne Simmons

Question:

Several of our customers want their invoices sent via email. We have customer contact records set up with an email address for those customers that have requested it. When we are doing invoicing, we have no way of knowing which customers want their invoices sent by email or which ones want a hardcopy. Could there be a way to have a ‘reminder’?

Answer:

In Total Order Plus 2012, there has been a modification to the O/E Interface Maintenance on the customer sub-menu (See Below). In the Print Invoice field, you have the option to always print an invoice for this customer, not to print an invoice or email invoices to this customer. Once this flag is set, every time you enter an invoice the invoice sub-menu will either display ‘Print Invoice’ or ‘Email Invoice’.